FAQ

If you have ordered several ULTIMATE SETUP products at the same time (e.g. table frame + table top + cable tray), they will not usually arrive at the same time. This is due to the fact that the table top is declared as bulky goods by our shipping service providers, whereas the table frame and the cable tray are considered normal parcel shipments. Due to different processing by the shipping service provider, there may be differences in delivery times of 1-4 days. Once you have placed your order, you will receive consignment numbers for all parcels and you can easily track where your order is currently located.

Once your order has been placed, we will prepare your products for dispatch as quickly as possible. As soon as the order is ready for dispatch and has been handed over to the shipping service provider (approx. 1-3 days after your order), you will receive a dispatch confirmation by e-mail with a tracking code for your shipment. Simply click on the link/button and you will receive the status of your order and can track when your order arrives at your home. IMPORTANT: If you have ordered several products (one item each in the shopping basket), there may be different shipping times and therefore several shipping confirmations via e-mail with a respective tracking code. This is due to the fact that products of different weights/bulky products are handled differently by the shipping service providers. For example, the ULTIMATE SETUP table top is handled as a bulky goods shipment, whereas the ULTIMATE SETUP table frame is handled as a parcel shipment.

Unfortunately, it is not possible to specify a preferred delivery date. BUT if you would like your order to be sent to your home after a certain date (e.g. because you are on holiday), please send us an email to info@ultimatesetup.de or write to us using the contact form. We can then arrange for your order to be dispatched at the appropriate time. IMPORTANT: Please remember to inform us promptly, preferably before or directly after your order.

You can pre-order products from us at any time if they are sold out. There are two options. The easiest and quickest way is to use the pre-order options integrated in the online shop. You can order products that are not available as normal. The delivery times are communicated to you transparently during the ordering process. Once you have made your purchase, you can choose whether the delivery time for the entire order should be based on the longest delivery time for a product or whether the products should be delivered directly depending on availability, so that your entire order is likely to be delivered at different times. Alternatively, you can also send an email to info@ultimatesetup.de or write to us directly using the contact form and let us know which product you would like to pre-order. We will then take care of the rest and clarify everything else with you via email. A pre-order enquiry is non-binding.

You can redeem a discount code in the 2nd step of the order process. There you will find a field where you can enter your discount code. The discount will then be deducted directly from the total amount. PS: Please also note the minimum order value and the time limit for individual discount codes.

Transactions can fail for several reasons. Please check the following points: Is the information forwarded to the payment provider (e.g. account details, billing address, password) correct? Check whether any typing errors have crept in or whether the shift key has been activated. Has your internet connection been interrupted during the transaction process? If you can rule out these two sources of error and there is still an error, please contact our customer service.

No, we do not currently offer cash on delivery. However, you can find an overview of our various payment options in the FAQ.

We at ULTIMATE SETUP are convinced of our products! That's why we offer you a 30-day right of return. If you decide to return the goods after 30 days, we need a verifiable, important reason for a complaint about the goods (e.g. a defect). Only then can we process a complaint in accordance with our warranty conditions. You can find out more about this in the "Shipping/Returns" section. Alternatively, you can of course also contact our customer service.

You can purchase with one of the following options: Credit card (Visa, Mastercard and American Express) PayPal Instant bank transfer Giro Pay

Data protection and data security are ULTIMATE SETUP's top priorities! Our transaction system fulfils all criteria of the PCI-DSS guideline (Payment Card Industry Data Security Standard).

Each product is individually packaged and will be sent to your address as a single item. For this reason, not all ULTIMATE SETUP products ordered will usually arrive at the same time. The products that have not yet been delivered are usually delivered promptly, usually after a few days. Accordingly, dispatch confirmations are only sent to your e-mail address as soon as the respective product is on its way. You will therefore receive the dispatch confirmation for each product.

An invoice will be generated automatically after your order, which you will usually receive by email within 24-48 hours. If payment processing takes longer, the dispatch of the invoice may be delayed accordingly.

The average delivery time is 3-5 working days. As soon as the products leave our warehouse and are on their way to you, you will of course receive a dispatch confirmation from us by e-mail.

Once your order has been placed, we will prepare your products for dispatch as quickly as possible. As soon as the order is ready for dispatch and has been handed over to the shipping service provider (approx. 1-3 days after your order), you will receive a dispatch confirmation by e-mail with a tracking code for your shipment. Simply click on the link/button and you will receive the status of your order and can track when your order arrives at your home. IMPORTANT: If you have ordered several products (one item each in the shopping basket), there may be different shipping times and therefore several shipping confirmations via e-mail with a respective tracking code. This is due to the fact that products of different weights/bulky products are handled differently by the shipping service providers. For example, the ULTIMATE SETUP table top is handled as a bulky goods shipment, whereas the ULTIMATE SETUP table frame is handled as a parcel shipment.

During the order process, you can enter a different delivery address after entering your billing address. You can also change your delivery address in your customer account under "Settings". As soon as your order has been submitted, it is unfortunately not possible to change your delivery address due to automated processes. If you need help or have already ordered with incorrect details, please contact our customer service team.

Due to the very high demand for ULTIMATE SETUP products and pandemic-related supply bottlenecks, delivery times of up to 2 weeks may occur in rare individual cases. We apologise for this long waiting time.

Ideally, you should let our customer service team know before placing your order. We can then work with you to determine the ideal delivery date. Simply contact our customer service team. We'll find a solution! Important to know: Due to the system, the delivery date cannot be changed 12 hours after the order has been placed.

ULTIMATE SETUP always delivers as quickly as possible. If the specified delivery time is not sufficient for an important reason (relocation, stay abroad, etc.), please contact our customer service. We will try to find a quick solution!

The Ultimate Setup SCORPIO table frame has a load capacity of 80 KG. This includes the weight of the table top. The respective table tops have different weights. 140 x 70 x 1.8 cm: 13.8 KG 160 x 80 x 2.5 cm: 23.6 KG 180 x 80 x 2.5 cm: 26.3 KG So if you choose the Ultimate Setup gaming table (table frame + table top) in the size 160 x 80 x 2.5 cm, the table has an effective load capacity of 56.4 kg. This means you still have plenty of space for your equipment. To get a feel for the load capacity: This variant has already been delivered to professional users who have mounted six monitors and a frame for them on the table and the ULTIMATE SETUP gaming table was able to lift the weight with ease.

VOID and SOLA are available in three sizes. Which size is right for you depends on several factors. The most important: How much space do you have available? Please note that you need to allow for a tolerance of 3 cm left/right and 10 cm front/rear for the installation dimensions! If you want to place your gaming PC on the tabletop, use several monitors or a large curved monitor, then you should definitely opt for the larger version. In general, if you have enough space in your home, we recommend opting for the larger version. Why? Quite simply, every gaming setup evolves over time. Technical innovations also change your gaming setup (curved monitor, etc.). It would simply be annoying if your GAMING TABLE soon became too small for one or two new purchases. If you are still unsure, just get in touch with our customer service team! We will be happy to advise you.

Do you want to set up a gaming corner or an entire gaming room, but have no idea how to get started? Are you wondering how you can optimally coordinate all the modules of your gaming setup and how much space you need? We'll be happy to help you and give you a free initial consultation. Without any obligation. Simply get in touch with us. An expert from our team will then answer all your questions and give you personalised advice.

We will be happy to help and advise you individually. Simply get in touch with us.

You will find the appropriate assembly instructions on the respective product pages. We know that assembly instructions are always somewhat abstract. That's why you'll also find the QR code to our YouTube channel on your product packaging. Alternatively, you can also enter "Ultimate Setup" on YouTube. Just take a look at how you can easily set up your ULTIMATE GAMING SETUP or assemble your new ULTIMATE SETUP gadget. Don't forget to subscribe to our channel to stay up to date! PS: You will also find the appropriate assembly instructions in the packaging for each individual delivery.

We would love to talk to you to find out how our products can be improved. Simply get in touch with us and we will discuss your project together. Note: Improper assembly and modifications/adjustments to product components will invalidate the right of return/warranty.

The ULTIMATE GAMING SETUP has a modular design. All modules are perfectly harmonised and compatible with 100 %.

We provide you with all the important information in a separate section on each product page. There you will also find a link to the relevant assembly instructions.

Our products are generally also compatible with those of other manufacturers. Of course, we cannot give you an absolute guarantee. If you are unsure, simply contact our customer service team. We will be happy to help you!

If a product does not work as promised, please contact our customer service team. Together with you, we will rule out the possibility that it is due to a faulty setting of individual components.

Due to its design, ULTIMATE SETUP guarantees different warranty periods: 5 years on the SCORPIO table frame and 2 years on the built-in electronics. 5 years on the STEALTH cable tray and the ULTIMATE SETUP GADGETS (cup holder/headset holder) 6 months on the electronics of the mouse pads in the Radiant series Note: The warranty expires as soon as the customer has made changes to the products or carried out independent repairs. Furthermore, the warranty is void if the assembly and/or installation of the ULTIMATE SETUP products has not been carried out in accordance with the relevant assembly instructions.

Sustainability and resource conservation are an important part of the ULTIMATE SETUP philosophy! In order to fully utilise the product life cycle, we offer spare parts if required. So should a repair be necessary at some point, you are welcome to let us know using the contact form.

AST: This message indicates that the table needs to be reset once. Press and hold the button with the arrow pointing downwards until the table is lowered to the minimum height. Keep the button pressed until you hear a "PIEP". The table is reset and fully operational again. HOT: You have raised and lowered the table in one go for too long. To prevent the motor from overheating, SCORPIO (the table frame) takes a break. This pause can last up to 20 minutes. After 20 minutes, the table is fully operational again. ER16/ER18: You will receive this message if the table is overloaded. Reduce the weight on the table to be able to use the table again.

Yes, the Ultimate Setup table tops consist of one whole piece and are solid.

Creating an account with Ultimate Setup is easy! All you need is your e-mail address. Step-by-step instructions: Go to the login page. Enter the required information (e-mail address and password). You're all set! Welcome to the ULTIMATE SETUP community PS: As a community member you can now look forward to exclusive discount codes!

Ordering without an account is possible, but not as convenient. Your advantages as a registered user are Overview of your orders Faster ordering process In advance: Exclusive offers for community members Invitations to live events (depending on the pandemic) Latest updates on gaming trends and ULTIMATE SETUP products Tracking of your orders

Don't panic! Simply go to the login area and select the "Forgot password" option at the end of the input mask. Enter the e-mail address you used to register with ULTIMATE SETUP. You will then immediately receive an e-mail to reset your password and create a new one. Problem solved!

Immediately after your successful order, you will receive an order confirmation by e-mail. As soon as your order is on its way to you, we will inform you again by e-mail. Our shipping service provider will deliver the goods directly to your doorstep. Naturally in compliance with the current hygiene regulations.

We deliver throughout Germany. The shipping costs will be communicated to you transparently during the ordering process.

We ship free of charge throughout Germany. The shipping costs will be displayed during the ordering process and added to the total price.

Please contact our customer service and state your order number and the reason for the return so that we can process your return. You can make it easier for us to process your return by attaching the invoice for your order (which you received by email after placing your order). In the next step, we will check your return request and get in touch with you.

We deliver to selected European countries. The shipping costs and the respective available countries will also be communicated to you transparently when you place your order.

Due to the system, you can only cancel your order within 6 hours. Send us a message via the contact form with the subject "Cancellation" and tell us your order number in the text field.

Once we have received the goods and our staff have checked them, we will refund the purchase price within 14 days to the same account that was used to pay for the goods when the order was placed.

Shipping to a third country usually incurs customs duties and higher handling costs with our shipping service providers. We will inform you of these costs transparently during the ordering process as soon as you have entered your delivery address. The invoice amount is usually due free of VAT.

We at ULTIMATE SETUP are always happy to work with people who are interested in gaming! If you have built up a reach on YouTube/Facebook/Twitch/Instagram etc. (at least 1000 followers on one platform), then get in touch with our specialist department using the contact form. Simply write us a message with the subject "Affiliate". In the message, include a link to your online presence(s) and your contact details. We will get back to you as soon as possible. You don't have such a large reach yet, but still want to work with us? Then write us a message with the subject "Affiliate enquiry" and briefly explain how you would like to work with ULTIMATE SETUP. We will definitely give you personal feedback!

You can redeem a discount code in the 2nd step of the order process. There you will find a field where you can enter your discount code. The discount will then be deducted directly from the total amount. PS: Please also note the minimum order value and the time limit for individual discount codes.

Yes, our discount codes are always valid for the total order value. The discount code does not work? Then please note the minimum order value and/or the time limit. Have you checked everything and your discount code still doesn't work? Then please contact our customer service. We will be happy to help you!

If you recommend ULTIMATE SETUP products to friends/acquaintances, you can take part in our rewards programme. Our customer service team will be happy to inform you about the rewards and special rewards you will receive for each recommendation.