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Warranty Terms

Satisfied customers are the top priority at Ultimate Setup. That is why we offer a comprehensive warranty on our products that covers defects in materials and workmanship.

Warranty Period:

  • Desk Frames: 5 years on the frame construction, 2 years on electronic components

  • Desktops: 5 years on the core material, 2 years on the surface

  • Cable Management Accessories (e.g. cable trays, cable nets, cable channels): 5 years on the core material

  • PC Holder: 5 years on the core material (metal)

  • Mouse Pads: 2 years on the core material (fabric)

Handling a Warranty Claim:

If you would like to report a warranty claim, please contact our customer service:

To enable us to process your case quickly, please send us the following information by email:

  • A description of the damage (including the date and time it was discovered)

  • Images of the product:

    1. Product in the packaging

    2. Close-up of the damage to the product

    3. Damage to the product shown in the overall context

    4. Packaging (if damaged)

    5. If possible: a video with a brief explanation

After confirming that the issue qualifies as a warranty claim, we will, depending on the case, provide a replacement part, replace the product, or issue a refund. Repairs are not offered.

How do I report a damage & warranty claim?

Contact our customer service by email at info@ultimatesetup.de and explain the nature of the damage and when you discovered it (exact date and time).

Please also send us extensive photographic material. The following images are required:

  • Image of the product in the packaging

  • Image of the damage to the product

  • Image of the damage to the product from a distance where the entire product can be seen

  • Image of the packaging (if it shows any damage)

  • If possible, a video with a brief explanation of the damage incident

Once we have this material, we can process and compensate the case more quickly.

Does transport damage also count as a damage & warranty claim?

No, these are not warranty claims. HOWEVER, transport damage will also be compensated by us if it is reported to us within 48 hours of receiving the goods. Depending on the extent of the damage, however, compensation may not necessarily be provided in full. Please report the transport damage to our customer service (email: info@ultimatesetup.de).

For successful processing, please send us the following images by email:

  • Image of the product in the packaging

  • Image of the damage to the product

  • Image of the damage to the product from a distance where the entire product can be seen

  • Image of the packaging (if it shows any damage)

  • If possible, a video with a brief explanation of the damage incident

Do I have to pay the shipping costs for a replacement product?

Yes, in the event of a warranty claim, the customer is responsible for the renewed shipping costs of a replacement product.

What must be taken into account when returning a product?

Make sure that the products are properly packed and secured in the same way as when the goods were originally received. Make sure that all old shipping labels have been covered over or removed.

Legal Information

Right of Withdrawal:

You can withdraw from your order within 14 days. Further details can be found on our Right of Withdrawal page.

Statutory Warranty vs. Warranty:

The warranty is a voluntary additional service provided by Ultimate Setup and supplements the statutory warranty rights. Damage caused by improper use or wear and tear is excluded from the warranty.

The warranty does not cover the following issues and circumstances:

  • Any conditions, malfunctions, or damage not caused by defects in materials or workmanship

  • Any conditions, malfunctions, or damage caused by everyday wear and tear

  • Any conditions, malfunctions, or damage caused by improper installation, maintenance, abuse, misuse, negligence, accident, or modification

  • Noise generation, discoloration (e.g. oil or lubricant residue), signs of use, as well as other indirect or usage-related effects that do not affect the functionality of the product

  • Any products that are not sold directly by Ultimate Setup

Disclaimer of Warranties and Limitation of Liability

Unless prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) are limited to the duration of this warranty. Ultimate Setup shall not be liable for incidental, indirect, special, or consequential damages, including, but not limited to, loss of profits or revenue, arising from a breach of any express or implied warranty or condition or under any other legal theory, even if Ultimate Setup has been advised of the possibility of such damages. Some jurisdictions do not allow limitations on the duration of implied warranties or the exclusion or limitation of special, indirect, incidental, or consequential damages. Therefore, the above limitations or exclusions may not apply.

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